Frequently Asked Questions (FAQ)

I already have molds of my feet made by a licensed doctor. Can you make your orthotics from these molds?
Yes, we can make your orthotics from your existing molds. Simply place your order as normal, then use our contact form to let us know that you have existing molds. Instead of sending you a foam box, we'll email you a prepaid shipping label to send us your foot molds. We'll also return your molds to you along with your new pair of custom orthotics.

Do you offer discounts for multiple orders?
To satisfy multiple requests from our clients, you can now buy 2 and 3 pair bundled packages, for savings of up to 33%!

Do you repair other manufacturer's orthotics?
Yes! We will gladly refurbish ANY manufacturer's custom orthotics and restore them to like new condition for you. To ensure consistent quality and craftsmanship, we only repair custom orthotics that have a hard orthotic shell. NOTE: We cannot repair broken/cracked orthotic shells, over the counter devices, or orthotics that do not have an orthotic shell.

Why do you charge so much for shipping?
All new orthotics orders include three (3) separate shipments, each of which are sent via USPS Priority Mail to give our customers timely processing and shipment tracking abilities. Each new orthotic order includes 1) shipment of the foot impression kit to you; 2) return shipment of the foot impression kit back to us; and 3) shipment of your custom fitted orthotics to you. The shipping price indicated INCLUDES all three shipments in the domestic United States.

Do you share any of my personal information?
Customer confidentiality is a high priority at Foot Shapers™ . All payment information is captured by our merchant provider, and does not reside on our servers. Private information you provide related to an order is used only to manufacture the highest quality product for you, and will not be shared with any third parties, for any reason.

What is SoleSecurity™?
SoleSecurity™ offers you peace of mind for your orthotic investment, by providing participants with one (1) FREE replacement pair of Foot Shapers™ orthotics for up to three (3) years. For more information about SoleSecurity™, please click here.

What is the lifespan of your orthotics?
Our shells (the orthotic itself) are guaranteed against breakage for life. Depending on usage, normal wear and tear may occur on the top covers, cushioning layers and heel posts after time. Foot Shapers™ can refurbish your orthotics (for a nominal fee) should this occur.

What is the difference between full length and sulcus length?
Full length orthotics extend from your heels all the way to your toes. Sulcus length orthotics extend from your heels to just behind the ball of your feet.

How are your orthotics made?
Foot Shapers™ custom fitted orthotics are made from the highest quality materials and craftsmanship. Our lab has been manufacturing custom fitted orthotics for thousands of Podiatrist nationwide for over 20 years. This level of experience ensures that our retail customers receive the same quality custom orthotics that are prescribed by doctors every day.

Do I need a prescription for orthotics?
You do not need a prescription for custom fitted orthotics. However, if you have foot lesions, ulcers, deformities, etc. we recommend that you see a specialist who can prescribe a more comprehensive solution for your feet.

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